Privacy Policy

Introduction

vibrant-wind is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide

• Contact details including name and email address
• Travel preferences and requirements
• Enquiry and booking information
• Communication records between you and our team

Information Collected Automatically

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide travel services
• To create and manage travel bookings on your behalf
• To communicate important information about your travel arrangements
• To improve our website and services
• To comply with legal obligations
• To send marketing communications where you have consented

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: Processing necessary to comply with applicable laws

Data Sharing

We may share your information with:

• Travel suppliers including hotels, airlines, and tour operators as necessary to fulfil your booking
• Payment processors to handle transactions securely
• Professional advisers including lawyers and accountants where required
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Typically, we retain booking records for seven years after the completion of travel to comply with legal and accounting requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Transfers

When arranging international travel, we may need to transfer your information to countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.